If you forget your password, please follow these steps:
- Send us a request with the following information using your registered email address (preferably) to hktbc@afh.hk:-
- Full Name:
- E-mail Address:
- Contact Number:
- Member ID:
Providing your member ID will help us to identify your account accurately.
- Our support team will promptly review your request and contact you immediately to assist with the password reset.
To start the above steps:
For emergencies, please reach out to us at
(852) 3606 9066 during business hours.